At KENSBIOREFS, customer satisfaction is our top priority. We understand that refund and return policies are important to your shopping experience. This document outlines the refund policies for purchases made on our website.
Refunds are only available for products that are defective or damaged upon arrival. Customers must contact us within 14 days of receipt of the product to be eligible for a refund.
To request a refund, please email our customer service team at [email protected] with your order number, a description of the issue, and any relevant photos of the defect or damage. Our team will review your request and respond within 3 business days.
Once a refund is approved, we will process the refund within 5-7 business days. The refund will be made to the original payment method used for the purchase.
Please note that refunds are not provided for products that have been used, altered, or damaged post receipt. In addition, we do not refund original shipping charges unless the refund is a result of our error.
If you have any questions about our refund policy, please contact our customer service at [email protected] or call us at (123) 456-7890. Our operating hours are Monday to Friday, 9:00 AM to 5:00 PM.